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Return Policy-Claims Procedures
wwe are committed to providing you with the finest products and shopping experience possible, and a 30 DAY Money-back Guarantee on most items,except Custom, Specialty or Wholesale Orders . Every product and order is repeatedly checked for accuracy and quality.


CLAIMS DUE TO ERROR, PRODUCT DEFICIENCY OR DAMAGED ITEMS (EXTERIOR BOX NOT DAMAGED)

Please contact us within 10 days from receipt by using the form below. We will respond within 1-2 business days or sooner giving you instructions (and/or a Return Authorization Number) as to how we will exchange or credit the item at no additional charge to you.


RETURN OR EXCHANGE AN UNUSED PRODUCT (non-custom)

If you wish to (changed mind, cannot use, does not meet expectation etc.) we request that you contact us within 10 days from receipt of merchandise by using the form below, and we will respond to you within 2 business days with a Return Authorization Number. In most cases, only the freight costs will be your responsibility, but we will credit your card for any merchandise received back in resalable condition within 30 days from date of shipment.

Obtaining an RMA (Return Merchandise Request )Number:
Please use the RMA Request Form available online by clicking this link: RMA Request form


Please complete the form with the information requested and one of our customer service team members will respond to your request. Your request must include your order number.

Reminders:

  • You must contact us first before you make a return for any reason to obtain your RA number. Any returns received by us without a prior Return Authorization Number are subject to a 25% restocking fee.
  • We cannot not accept any returns for any reason after 30 days from date of shipment, and will be unable to credit or exchange any items received after this period. No Exceptions, please.
  • We reserve the right to charge a restocking fee or issue store credit only on orders considered "specialty orders" (Custom or larger quantity purchases), if a return request is made.
  • Please do not send Packages to our PO Box as they will be refused and returned to sender. Full return instructions will be provided in our email response.

CLAIMS PROCEDURES FOR SHIPMENTS LOST, MISDELIVERED OR DAMAGED IN TRANSIT