Return Policy-Claims Procedures
wwe are committed to providing you with the finest
products and shopping experience possible, and a 30 DAY Money-back
Guarantee on most items,except Custom, Specialty or Wholesale Orders .
Every product and order is repeatedly checked for accuracy and quality.
CLAIMS DUE TO ERROR, PRODUCT DEFICIENCY OR DAMAGED ITEMS (EXTERIOR BOX NOT DAMAGED)
contact us within 10 days from receipt by using the form below. We will
respond within 1-2 business days or sooner giving you instructions
(and/or a Return Authorization Number) as to how we will exchange or
credit the item at no additional charge to you.
RETURN OR EXCHANGE AN UNUSED PRODUCT (non-custom)
you wish to (changed mind, cannot use, does not meet expectation etc.)
we request that you contact us within 10 days from receipt of
merchandise by using the form below, and we will respond to you within 2
business days with a Return Authorization Number. In most cases, only
the freight costs will be your responsibility, but we will credit your
card for any merchandise received back in resalable condition within 30
days from date of shipment.
Obtaining an RMA (Return Merchandise Request )Number:
Please use the RMA Request Form available online by clicking this link: RMA Request form
complete the form with the information requested and one of our
customer service team members will respond to your request. Your request
must include your order number.
must contact us first before you make a return for any reason to obtain
your RA number. Any returns received by us without a prior Return
Authorization Number are subject to a 25% restocking fee.
cannot not accept any returns for any reason after 30 days from date of
shipment, and will be unable to credit or exchange any items received
after this period. No Exceptions, please.
reserve the right to charge a restocking fee or issue store credit only
on orders considered "specialty orders" (Custom or larger quantity
purchases), if a return request is made.
do not send Packages to our PO Box as they will be refused and returned
to sender. Full return instructions will be provided in our email
CLAIMS PROCEDURES FOR SHIPMENTS LOST, MISDELIVERED OR DAMAGED IN TRANSIT